"Anthony Cirillo is a passionate advocate for creating exceptional experiences across the continuum of healthcare. His article, The Chief Experience Officer
, ignited a healthcare movement and helped propel the Cleveland Clinic forward in creating an office of patient experience long before the increased focus from HCAHPS and value based purchasing. Anthony's dynamic team is bringing new approaches to healthcare that help transform organizations and in turn the experiences they deliver."
James Merlino, MD, FACS, FASCRS, President and Chief Medical Officer of Press Ganey's Strategic Consulting Division; former Chief Experience Officer, Cleveland Clinic Health System