office of patient experience and my previous position. Anthony is an evangelist who keeps the experience front and center and has put together a dynamic team that is helping change the experience for patients as well as elders across the aging services."
M. Bridget Duffy, M.D., CXO,
past Chief Experience Officer,
Cleveland Clinic
"Fast Forward Consulting’s principal Anthony Cirillo's article The Chief Experience Officer helped solidify the vision and propelled the Cleveland Clinic forward in creating an office of patient experience and my previous position. Anthony is an evangelist who keeps the experience front and center and has put together a dynamic team that is helping change the experience for patients as well as elders across the aging services."
M. Bridget Duffy, M.D., CXO,
past Chief Experience Officer,
Cleveland Clinic
office of patient experience and my previous position. Anthony is an evangelist who keeps the experience front and center and has put together a dynamic team that is helping change the experience for patients as well as elders across the aging services."
M. Bridget Duffy, M.D., CXO,
past Chief Experience Officer,
Cleveland Clinic
What's New
- Cirillo / Voccola to speak at The Beryl Institute Conference
- Recorded Webinar - CXO, WOW, & WOM: A Powerful Approach to Patient Experience Management
- Transformation Before Training - New Approach to Patient Experience Management
- The Bottom Line Impact of CXO's
- Patient Experience Defines Quality
- Hospitals Put Patients First with Chief Experience Officers
- We're All Marketers Now
- You Don't Know "Jack" About Patient Experience, Hospital Impact
- Cirillo Featured at 2011 Cleveland Clinic Patient Summit (Video Coming)
- Webinar on How to Market Your Long-Term Care Facility Available
- The Experience Makeover for Long Term Care
- Article: The New CEO - Chief Experience Officer
- Five Ways to Build Trust and Tipping Points for Choice
