Fast Foward

Elizabeth Hyland; Director of Healing Solutions

Compassionate, engaging, authentic—Chaplain Elizabeth Hyland is a strong advocate for patients and caregivers and a champion for healthcare professionals. Drawing on thirteen years of experience in hospitals and hospice she offers a practical approach to integrating spirituality and health care.  Her wisdom and passion for spiritual care shine through in patient care, staff interactions, consultations and seminars.  She is an enthusiastic speaker whose heartfelt stories resonate with audiences and leave them feeling renewed personally and professionally. She encourages staff to recapture their passion for healthcare and believes if they will step out in courage they will discover that everyday they have the opportunity to make a difference in someone’s life.

Elizabeth is Board Certified by the Association of Professional Chaplains, an ordained Presbyterian (USA) minister, a Certified Compassion Fatigue Educator, and past president of the North Carolina Chaplains’ Association. She teaches seminars on spirituality in healthcare, and well-being for healthcare professionals.

Why do we need Elizabeth? A study in the Journal of General Internal Medicine reported that forty-one percent of inpatients desired a discussion of religion/spirituality (R/S) concerns while hospitalized, but only half of those reported having such a discussion. Overall, 32% of inpatients reported having a discussion of their R/S concerns. Religious patients and those experiencing more severe pain were more likely both to desire and to have discussions of spiritual concerns. Patients who had discussions of R/S concerns were more likely to rate their care at the highest level on four different measures of patient satisfaction, regardless of whether or not they said they had desired such a discussion. These data suggest that many more inpatients desire conversations about R/S than have them. Health care professionals might improve patients’ overall experience with being hospitalized and patient satisfaction by addressing this unmet patient need. That is why Elizabeth is on our team.

Sue Jamison; UK Based Healthcare Consultant

Sue Jamison is our UK based Healthcare Consultant. Sue has a track record of initiating and implementing strategic development, and exploiting profitable business opportunities between commercial organisations and their target healthcare market.

Working with both the private and public healthcare sector, Sue is able to offer a practical and flexible approach to best meet the client’s needs for all aspects of strategic planning, business development, identification of partner and acquisition targets and market entry management including reimbursement.

Sue’s experience includes various positions over a period of 10 years with Baxter Healthcare and as International Sales and Marketing Director for Smiths Medical.  Sue then joined Gyrus, a UK based start-up healthcare company, as their Sales and Marketing Director. Gyrus was subsequently listed on the London Stock Exchange.

Sue have been a Healthcare Consultant since 2000, working with international organisations looking for opportunities to enter or expand their business in the UK, EU, Indian and Middle East healthcare markets. Since then Sue has worked with a numerous organisations from major multinational companies to start ups across the healthcare service provision, medical device and diagnostic sectors.

Sue is also a Non-Executive Director at Weston Area Health Trust, a NHS acute hospital and a member of the UK Trade and Industry Healthcare Advisory Board and India Strategy Group.

Vivek Shukla

Vivek Shukla is a leading healthcare marketing professional in India. He completed his MBA from Lal Bahadur Shastri Institute of Management, New Delhi in 1998. For the past 10 years he has created strategic advantages for over 24 hospitals across India and abroad. He has also trained hundreds of healthcare professionals through his workshops, seminars and talks in India, Singapore, Malaysia, Taiwan, Thailand and UAE.

M. Bridget Duffy, M.D.; Strategic Advisor

M. Bridget Duffy, attended medical school at the University of Minnesota, and completed her residency in Internal Medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. There she created and was Medical Director for one of the first “Hospitalist” services in the country. Dr. Duffy’s passion for patient-centered initiatives is inherent in her personal and professional goals. These core values led to her role as the first Chief Experience Officer at the Cleveland Clinic. In this role, Dr. Duffy advanced the Cleveland Clinic’s Patient First Initiative by creating a culture that addressed the emotional and physical experience for the patient, restored empathy as a core value, and recognized and rewarded employees for the key role they play in delivering on the patient experience.

Prior to this, Dr. Duffy served as Medical Director of St. Jude and Medtronic. Dr. Duffy also serves in a volunteer capacity for several international healthcare initiatives. She has collaborated with Children’s Heartlink and other non-profit organizations to develop the healthcare infrastructure in India to better serve the health needs of the poor.