Opiniator is a customer feedback technology, supplying real time, actionable, point of experience feedback, using the customer’s own cell phone. With integral analysis and alert management, the business always knows how it is performing, and can fix any issue or recover any customer.
This is a great solution for physician office applications and even discharge planning. The questions are specific, not vanilla HCAHPS, and they are collected in real time so you can fix a situation immediately. Or better, you can identify influencers and ambassadors and also identify employees who go above and beyond. That means on-the-spot fixes, customer recovery and idea implementation within seconds of feedback. You can email or SMS alert any staff whenever a problem arises – for immediate corrective action. And because data can be collected by voice, SMS and web input anyone can provide feedback. A smartphone is not needed and that is important for usage by the senior market.
