Rekindle the passion.
Change the patient/resident experience.
Tell your story.

Benchmarks for value based purchasing will start this year and your reimbursement will start to be affected next year.

Starting in 2012 CMS will withhold 1% of your Medicare DRG reimbursement. That will climb to 2% by 2017.

According to Beckers, average revenues for all hospitals are $180 million a year.

Conservatively, 50% of most hospitals’ revenue is derived from Medicare.

So you essentially are leaving $1.8 million on the table that you have to earn back.

There will be winners and there will be losers.

And 30% of your bonus will be based on your HCAHPS score.

Do you want to leave to chance the patient experience?

We can help by:

  • making the case for the role of the Chief Experience Officer paramount in your organization
  • approaching experience management fundamentally different than other organizations
  • then tying it to your marketing by leveraging word of mouth and the social media enablers of it

And that is just the beginning. It will only be a matter of time before other payers follow CMS’s actions. That $2 million could be $4 million.

Call us now to keep your money and gain competitive advantage – 877-278-8791.