“Fast Forward Consulting’s principal Anthony Cirillo’s article The Chief Experience Officer helped solidify the vision and propelled the Cleveland Clinic forward in creating an
office of patient experience and my previous position. Anthony is an evangelist who keeps the experience front and center and has put together a dynamic team that is helping change the experience for patients as well as elders across the aging services.”
M. Bridget Duffy, M.D., CXO,
past Chief Experience Officer,
Cleveland Clinic
