“Fast Forward Consulting’s principal Anthony Cirillo ’s article The Chief Experience Officer helped solidify the vision and propelled the Cleveland Clinic forward in creating an office of patient experience and my position. Anthony is not only an evangelist who keeps the patient experience front and center but has also put together a dynamic team that is helping organizations change the experience for hospital patients as well as for those living in CCRC’s, assisted and nursing facilities.”
M. Bridget Duffy, M.D., Independent CXO and former
Chief Experience Officer, Cleveland Clinic
