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	<title>Fast Foward &#187; Quotes</title>
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		<title>Quote from M. Bridget Duffy</title>
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		<pubDate>Wed, 06 May 2009 02:48:50 +0000</pubDate>
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		<guid isPermaLink="false">http://www.kerrymann.com/fastforward/?p=43</guid>
		<description><![CDATA[“Fast Forward Consulting’s principal Anthony Cirillo ’s article The Chief Experience Officer helped solidify the vision and propelled the Cleveland Clinic forward in creating an office of patient experience and my position.  Anthony is not only an evangelist who keeps the patient experience front and center but has also put together a dynamic team that [...]]]></description>
			<content:encoded><![CDATA[<p><span style="font-family: Times New Roman; font-size: small;"><span style="font-size: 12pt;">“Fast Forward Consulting’s principal Anthony  Cirillo ’s article <a rel="nofollow" href="http://www.healthleadersmedia.com/content/88259/topic/WS_HLM2_HOM/The-New-CEOChief-Experience-Officer.html" target="_blank"><span id="lw_1242176798_6" class="yshortcuts">The Chief Experience Officer</span></a> helped solidify the vision and propelled the <span id="lw_1242176798_7" class="yshortcuts" style="border-bottom: 1px dashed #0066cc; cursor: pointer;">Cleveland Clinic</span> forward in creating an office of patient experience and my position.  Anthony is not only an evangelist who keeps the patient experience front and center but has also put together a dynamic team that is helping organizations change the experience for hospital patients as well as for those living in CCRC’s, assisted and nursing facilities.”</span></span></p>
<p><span style="font-family: Times New Roman; font-size: small;"><span style="font-size: 12pt;"><em><strong>M. Bridget Duffy, M.D., Independent CXO and former<br />
Chief Experience Officer,  Cleveland Clinic</strong></em></span></span></p>
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