GetWellNetwork was also recognized by KLAS® as the leader in the new Interactive Patient Systems category and exclusively endorsed by the American Hospital Association. Learn more.

This is more than digital signage. These touchscreens are interactive learning centers. They give patients easy access to information including brochure, videos, scheduling information, patient account information and more. Moms can pull up documents, edit them, and email them while their child plays on another screen with games or doodles. Interactive presentations, a digital whiteboard, web browsing, A/V controls, video conferencing are all possible.

T1Visions designs, builds and installs these world-class audio visual environments and can transform your exam rooms, training centers, welcome areas, or conference and boardrooms into visually immersive environments by blanketing a wall with light and imagery. A perfect complement and a seamless integration with T1Visions SocialConnect touchscreens creates a truly unique experience. Learn more.

SocialConnect Touchscreen Technology & Audio Visual Systems features can be customized by T1Visions to meet the specific needs of any medical application. 

We chose Vertical as a strategic partner because their award-winning video production helps our clients tell their story. And that is part of our value proposition. Change the experience and tell your story! Learn more.

This is a great solution for physician office applications and even discharge planning. The questions are specific, not vanilla HCAHPS, and they are collected in real time so you can fix a situation immediately. Or better, you can identify influencers and ambassadors and also identify employees who go above and beyond.  That means on-the-spot fixes, customer recovery and idea implementation within seconds of feedback. You can email or SMS alert any staff whenever a problem arises – for immediate corrective action. And because data can be collected by voice, SMS and web input anyone can provide feedback. A smartphone is not needed and that is important for usage by the senior market.

Anthony Cirillo

Anthony is a veteran healthcare professional whose work has included serving as a CMO for major health systems, launching and branding a Wall Street healthcare startup, working for a top Fortune 500, and consulting overseas with major medical centers. He started his career at CBS. He is a Fellow of the American College of Healthcare Executives and an accredited business communicator of the International Association of Business Communicators.

He is an advocate for older adults who uses his skills to brighten the lives and promote the quality of life and the dignity of seniors. Anthony is the expert guide for assisted living for About.com and a board member of CCAL, the Consumer Consortium for Advancing Person Centered Living.

His book Who Moved My Dentures? dispels myths about long-term and aging in America. A member of the National Speakers Association, Anthony is a dynamic speaker who not only provides content expertise but delivers it in a memorable way. Anthony has a master’s degree from the University of Pennsylvania. He is a past board member of the Society for Healthcare Strategy and Market Development and past president of IABC Philadelphia. He serves on the following: Reuters Insight, Health Leaders Marketing Advisory Panel, SHSMD Advisory Panel, Health Leaders Global Marketing Advisory Panel, Guidepoint Global Advisors, Gerson Lehrman Group Councils.

Tom Voccola; Practice Leader Organizational Transformation and Patient Experience

The author of The Accidental CEO – A Leader’s Journey from Ego to Purpose, and the soon to be released The Mechanics of Magic – How to Fix Anything at Work, Tom is a visionary. As co-founder of CEO2, his goal is to inspire a new generation of leaders. Leaders who transcend ego and its fear based agenda, to experience the authentic fulfillment of Self and others by Co-creating A Game Worth Playing.

Tom’s success stems from his insatiable curiosity and his ability to translate esoteric principles into a language that can be understood by the rest of the world.

In 1979, he founded Griffin:Thomas Marketing Group, New Haven, Connecticut, one of the nation’s largest firms specializing in marketing communications and sales support for the growing Do-It-Yourself (DIY) Home Improvement Market.

In 1984 he expanded the company with G:T Human Resource Communications, Inc., that helped companies “Get, Motivate and Keep Good People”. A year later, long before it was fashionable to be “In Search of Excellence”, a new division evolved, focused on developing leaders throughout the corporate structure.

In 1989, at a national marketing conference at which they were both speakers, Tom met Frances Fujii, also a CEO. A long distance romance ensued and after making United Airlines stock climb for a year, Tom headed west to join his new wife, best friend and business partner in creating a dynamic new venture: CEO2 (Creating Extraordinary Organizations by Unleashing the Exponential Power of Purpose & Passion.)

CEO2’s Accelerated Transformational Technology brings organizations to the next level of their evolution with little of the traditional pain and drama. “Companies can expand and prosper,” says Voccola, “while at the same time provide a rich environment for career growth, self expression and contribution. At CEO2 we help leaders develop the extraordinary relationships they need to create the extraordinary futures they envision.”

Since 2005, Tom and his wife, Frances, have been the primary leadership facilitators for Project TRIUMPH, a non-profit organization bringing Middle Eastern Arab and Jewish teenage leaders together to co-create a more peaceful world.

Kerry Mann; Web Developer, Search Engine Optimization Specialist, Application Developer

Kerry develops and implements search engine friendly websites. During the past decade he has worked on dozens of website implementations with a strong focus on building search engine friendly sites from the ground up. Past projects range from simple content management websites to complex Ecommerce solutions.

Kerry volunteers his time and expertise to help build a non-profit cancer awareness website.

Besides website development he is also an active iPhone application creator. He has envisioned and managed the build of several iPhone applications. The most popular is a healthcare/pregnancy related iPhone application.

Kerry is the proud father of triplets plus one – all girls.

What’s New

• Follow us on Twitter
• CEO² Selects Cirillo as Channel Partner
• Cirillo / Voccola spoke at The Beryl Institute Conference
• Recorded Webinar – CXO, WOW, & WOM: A Powerful Approach to Patient Experience Management
• CEOing -New Approach to Patient Experience Management
• The Bottom Line Impact of CXO’s
• Patient Experience Defines Quality
• Hospitals Put Patients First with Chief Experience Officers
• We’re All Marketers Now
• Cirillo Featured at 2011 Cleveland Clinic Patient Summit
• Webinar on How to Market Your Long-Term Care Facility Available
• The Experience Makeover for Long Term Care
• Article: The New CEO – Chief Experience Officer

M. Bridget Duffy, M.D., CXO,

past Chief Experience Officer,
Cleveland Clinic

Elizabeth Hyland; Director of Healing Solutions

Compassionate, engaging, authentic—Chaplain Elizabeth Hyland is a strong advocate for patients and caregivers and a champion for healthcare professionals. Drawing on thirteen years of experience in hospitals and hospice she offers a practical approach to integrating spirituality and health care.  Her wisdom and passion for spiritual care shine through in patient care, staff interactions, consultations and seminars.  She is an enthusiastic speaker whose heartfelt stories resonate with audiences and leave them feeling renewed personally and professionally. She encourages staff to recapture their passion for healthcare and believes if they will step out in courage they will discover that everyday they have the opportunity to make a difference in someone’s life.

Elizabeth is Board Certified by the Association of Professional Chaplains, an ordained Presbyterian (USA) minister, a Certified Compassion Fatigue Educator, and past president of the North Carolina Chaplains’ Association. She teaches seminars on spirituality in healthcare, and well-being for healthcare professionals.

Why do we need Elizabeth? A study in the Journal of General Internal Medicine reported that forty-one percent of inpatients desired a discussion of religion/spirituality (R/S) concerns while hospitalized, but only half of those reported having such a discussion. Overall, 32% of inpatients reported having a discussion of their R/S concerns. Religious patients and those experiencing more severe pain were more likely both to desire and to have discussions of spiritual concerns. Patients who had discussions of R/S concerns were more likely to rate their care at the highest level on four different measures of patient satisfaction, regardless of whether or not they said they had desired such a discussion. These data suggest that many more inpatients desire conversations about R/S than have them. Health care professionals might improve patients’ overall experience with being hospitalized and patient satisfaction by addressing this unmet patient need. That is why Elizabeth is on our team.