IF YOU HAVE A PRODUCT OR SERVICE AND WANT TO REACH HEALTH CARE PROVIDERS, BOOMERS AND/OR SENIOR CONSUMERS, I AM YOUR CONNECTOR.

Anthony is president of The Aging Experience. He helps organizations craft experiences and seize opportunities the mature marketplace. He helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, the about.com expert in Senior Care, an executive board member of CCAL, and a member of the Dementia Action Alliance. In his home community he participates in Huntersville CARES, a dementia friendly community initiative, and is a board member of the Lake Norman Family Health Clinic. 

As someone who helped launch the patient experience movement, Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big picture thinking.

Story

Anthony Cirillo is a passionate advocate for family caregivers and older adults, helping them lead a quality life through a platform of educated aging – physically, emotionally and financially.

He understands the business of health care and as someone who spends thousands of hours a year with older adults and their caregivers, he understands consumer perspective and needs.

A Fellow of the American College of Healthcare Executives, Anthony consults with health care organizations globally. Having helped launch a Wall Street startup, he brings marketing savvy and an entrepreneurial mindset to clients, being named a Top 50 Entrepreneur in Charlotte in 2011.

His article “The Chief Experience Officer” became an impetus for the Cleveland Clinic to create an office of patient experience, hire the first hospital chief experience officer and create a groundswell to promote better patient experiences long before the focus on value-based purchasing.

His blog, Educated Aging and corresponding video blogs help consumers understand the health care system while imparting ways to live a quality life. His blog is listed as one of the top boomer blogs by AllTop contributing to Anthony’s online Klout influence that tops 60. His book, Who Moved My Dentures?, dispels myths about aging.

A member of the National Speaker’s Association, he has spoken to thousands of health care professionals and consumers at wide-ranging venues and is represented by several speakers’ bureaus.

Anthony started his career as a producer for CBS-TV in Philadelphia. And he uses skills honed early in his career when he appears on radio and TV as an expert in aging and health care. Anthony is a prolific writer, having written hundreds of blogs and articles. He is often cited in the press including wide-ranging publications such as the Wall Street Journal, Forbes, USA Today, among others.

Anthony fell into a mission and advocacy for elders when he started performing in nursing homes. A gifted singer-performer, he has been to Nashville to record and has sung around the country. He uses his performing gifts in his keynote speeches. Anthony brightens the lives and promotes the quality of life and the dignity of caregivers and seniors. And he is a conduit that helps businesses reach and connect to boomer and senior audiences.

Why do I do what I do? Read The Story of Esther.

Kerry Mann; Web Developer, Search Engine Optimization Specialist, Application Developer

Kerry develops and implements search engine friendly websites. During the past decade he has worked on dozens of website implementations with a strong focus on building search engine friendly sites from the ground up. Past projects range from simple content management websites to complex Ecommerce solutions.

Kerry volunteers his time and expertise to help build a non-profit cancer awareness website.

Besides website development he is also an active iPhone application creator. He has envisioned and managed the build of several iPhone applications. The most popular is a healthcare/pregnancy related iPhone application.

Kerry is the proud father of triplets plus one – all girls.

What’s New

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• Falling Off the Cliff – The Need for Real-Time Communications
• 3 Ways to Cultivate a Value-Based Mindset, Hospital Impact
• The Safety Impact of Caregiver-Patient Feedback, Hospital Impact
• The Charlotte Today Program Sex and Seniors!
• Need a great speaker? Check out Cleveland Clinic reviews.
• We Ignited the PX Movement
• How to Use Word of Mouth to Build Your Business
• Follow us on Twitter
• Hospital CEOs – Blow Up Your Marketing
• Case Study – How Bringing a Tag Line to Life Broke Down Silos of Care
• Hospitals Put Patients First with Chief Experience Officers
• Article: The New CEO – Chief Experience Officer

James Merlino, MD, FACS, FASCRS, President and Chief Medical Officer of Press Ganey’s Strategic Consulting Division; former Chief Experience Officer, Cleveland Clinic Health System

Sue Jamison; UK Based Healthcare Consultant

Sue Jamison is our UK based Healthcare Consultant. Sue has a track record of initiating and implementing strategic development, and exploiting profitable business opportunities between commercial organisations and their target healthcare market.

Working with both the private and public healthcare sector, Sue is able to offer a practical and flexible approach to best meet the client’s needs for all aspects of strategic planning, business development, identification of partner and acquisition targets and market entry management including reimbursement.

Sue’s experience includes various positions over a period of 10 years with Baxter Healthcare and as International Sales and Marketing Director for Smiths Medical.  Sue then joined Gyrus, a UK based start-up healthcare company, as their Sales and Marketing Director. Gyrus was subsequently listed on the London Stock Exchange.

Sue have been a Healthcare Consultant since 2000, working with international organisations looking for opportunities to enter or expand their business in the UK, EU, Indian and Middle East healthcare markets. Since then Sue has worked with a numerous organisations from major multinational companies to start ups across the healthcare service provision, medical device and diagnostic sectors.

Sue is also a Non-Executive Director at Weston Area Health Trust, a NHS acute hospital and a member of the UK Trade and Industry Healthcare Advisory Board and India Strategy Group.

• Association conference keynotes
• Association workshops
• Hospital and long term care board retreats
• Hospital and long term care management retreats
• Employee keynotes and workshops
• Keynotes for key audiences – boomers, older adults, and women.