by Anthony Cirillo, FACHE, ABC
 

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Fellow, American College of Healthcare Executives and
 Accredited Business Communicator,
 International Association of Business Communicators

Three Ways Leadership Must Change Post Recession
Why has patient centered care and person centered care failed to take firm root? 
A lot can be laid at the door of leadership.  In a new world order, two Harvard articles
show that the command and control style of healthcare must be abandoned in
favor of a more empowered, collaborative leadership model.

25 Ways to Build Trust with Customer Success Stories
Part of the new leadership involves restoring trust. Marketing can help
by telling stories.  Here are 25 tips from Marketing Profs.

Great Communicators Are Great Explainers - Harvard Article Alert!
Part of great leadership is being able to be a great communicator.
Leaders know to inject their communications with verve and enthusiasm as
a means of persuasion, but they also need to include an explanation for the excitement.

Where Did All the Strategists Go?
This Hospital Impact blog looks at how strategists are the first to go
but those most needed during these difficult times.

If I Utter These Phrases, Don't Hire Me
This is a great piece from Ragan Communications about consultant speak. 
Great for grins but if you are using this language in your organization shame on you!

No Correlation Between Five Star and Satisfaction?
There has been much controversy over the CMS Five Star rating for nursing homes.
Thirty one state attorneys' general even wrote to CMS to ask them to halt the
program.  They politely declined.  Here is yet another perspective on the ratings.

Ad Skipping
The total number of ads being skipped using digital video recorders (DVRs) is currently
about 6%, but that number will rise to between 16% and 18% in two years.

Sweat the Small Stuff
Why sweating the small is stuff is good for your personal and professional life.
Among the hints:
Become a mini-tasker; Add a minute; Embrace "stranger danger"; and Be four again.

Citings

McKnight’s Long Term Care News and Assisted Living Guest Blog

Long Term Living Magazine Guest Blog, August 28,2009

Advance in Long Term Care Management, August 5, 2009

Hospital Impact Guest Blog Culture Change Not Catching

Long Term Living Magazine Guest Blog, August 7, 2009

Age Wise Living Radio Program Appearance, July 2009

Business Journal of the Triad, August 7, 2009

"You can live as if nothing is a miracle; you can live as if everything is a miracle."
Albert Einstein
 

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@Copyright 2009, Fast Forward Consulting
Anthony Cirillo, FACHE, ABC; Principal
704-992-6005 / 704-992-6160 (fax)
www.4wardfast.com and www.anthonyssong.com
cirillo@4wardfast.com