Fast Foward

Anthony Cirillo, FACHE, ABC; President and Chief Experience Evangelist Anthony is a veteran healthcare professional whose work has included serving as a CMO for major health systems, launching and branding a Wall Street healthcare startup, working for a top Fortune 500, and consulting overseas with major medical centers. He started his career at CBS. He is a Fellow of the American College of Healthcare Executives and an accredited business communicator of the International Association of Business Communicators. ...

Nancy O'Brien; Chief Experience Officer
Nancy works with clients in all industries helping them develop experience strategies and execution plans that create value for customers and the organization. During her 18-year career with IBM her focus was analyzing, designing, planning and implementing creative solutions to address her clients’ business needs. As a pioneer in the emerging experience economy, she led the consulting group at Experience Engineering, Inc., working with companies to help them create value for customers, employees and stakeholders ...

Deb Andelt; Experience Designer
Deb has been a customer champion throughout her various roles in diverse organizations. With a varied professional background from law school and marketing for law firms, to co-founding ExperienceArt.com and applying customer experience principles to marketing cruises, she is a creative marketer focused on connecting with the customer in ways that matter to the customer. Deb researched and defined specific sensory clues (color, texture, smell, taste, and sound) to evoke the desired emotional response and connection ...

Marshall Steele, M.D.; Medical Director- Destination Experience
Marshall has foregone a traditional bio. Google him and it will speak for itself. In his words: Smart organizations know that if you own the patient experience you will own the marketplace. How serious are you about the patient experience? If you are like most healthcare organizations. Not Very. If you were you would be learning so much more from your patients and implementing their ideas. ...

Philip C. DuBois; Director of Person Centered Care
Philip C. DuBois,MS, CNHA, FACHCA, has been a nursing home administrator in Maine since 2000.  He is President of the Maine Chapter of the American College of Health Care Administrators, and he is a member of the 2008 class of the American Health Care Association's "Future Leaders in Long Term Care."  He has successfully led two facilities through four OSHA SHARP inspections (Safety and Health Achievement Recognition Program), recognizing his facilities with ...

Elizabeth Hyland; Director of Healing Solutions Compassionate, engaging, authentic—Chaplain Elizabeth Hyland is a strong advocate for patients and caregivers and a champion for healthcare professionals. Drawing on thirteen years of experience in hospitals and hospice she offers a practical approach to integrating spirituality and health care.  Her wisdom and passion for spiritual care shine through in patient care, staff interactions, consultations and seminars.  She is an ...

Kathy Bradway; Director of Design
Kathy Bradway has been designing with her signature style of colorful creative elements for two decades. Her original experience in the design field was in the residential field and her use of lively colors set the pace with projects long before the use of color was popular. Just as color was making its way into the residential design world Kathy undertook her first health care project, "a Hospice." There she found a new cause and since then ...

Robin Hammond; Marketing Director
Robin Hammond has been providing marketing for Fast Forward since 2007. Robin previously worked at Information Resources, Inc. analyzing syndicated data to identify sales and marketing opportunities and measuring sales results for several major manufacturers. She also provided computer software instruction, and trained sales and marketing professionals to analyze their business using scanner data. Prior to her work at IRI, Robin coordinated the professional marketing programs for several ...

International Team

---

Sue Jamison; UK Based Healthcare Consultant
Sue Jamison is our UK based Healthcare Consultant. Sue has a track record of initiating and implementing strategic development, and exploiting profitable business opportunities between commercial organisations and their target healthcare market. Working with both the private and public healthcare sector, Sue is able to offer a practical and flexible approach to best meet the client’s needs for all aspects of strategic planning, business development, identification of partner and acquisition targets and market entry management including ...

Vivek Shukla
Vivek Shukla is a leading healthcare marketing professional in India. He completed his MBA from Lal Bahadur Shastri Institute of Management, New Delhi in 1998. For the past 10 years he has created strategic advantages for over 24 hospitals across India and abroad. He has also trained hundreds of healthcare professionals through his workshops, seminars and talks in India, Singapore, Malaysia, Taiwan, Thailand and UAE.

Creative Services

---

Kerry Mann; Web Developer, Search Engine Optimization Specialist, Application Developer
Kerry develops and implements search engine friendly websites. During the past decade he has worked on dozens of website implementations with a strong focus on building search engine friendly sites from the ground up. Past projects range from simple content management websites to complex Ecommerce solutions. Kerry volunteers his time and expertise to help build a non-profit cancer awareness website. Besides website development he is also an active iPhone application creator. ...

Jean Spangler; Creative Director
Jean Spangler develops and implements marketing strategy for healthcare organizations and translates that strategy into campaigns that produce results. During the past two decades, she has worked with literally hundreds of hospitals and medical practices including large, urban trauma centers, small community hospitals, large multi-specialty practices and solo practitioners.  A graduate of UNC-Chapel Hill School of Journalism (Marketing), she has worked on a full range of medical specialties including orthopedics, cardiology, oncology, neurology, rehabilitation, transplantation, nephrology, and urology. Jean's clinical ...

Strategic Advisors

---

M. Bridget Duffy, M.D.; Strategic Advisor
M. Bridget Duffy, attended medical school at the University of Minnesota, and completed her residency in Internal Medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. There she created and was Medical Director for one of the first "Hospitalist" services in the country. Dr. Duffy's passion for patient-centered initiatives is inherent in her personal and professional goals. These core values led to her role as the first Chief Experience Officer at the Cleveland Clinic. In this ...